Privacy Policy

At Lurivo Shop, your privacy and trust mean everything to us. ❤️
This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our products and services (collectively, the “Services”).

By using Lurivo Shop, you agree to the practices described below.

🔍 Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, email address, shipping and billing details, phone number

  • Payment Data: Card details, billing information, and transaction history

  • Account Details: Username, password, and saved preferences

  • Order History: Products viewed, added to cart, purchased, or returned

  • Device Information: IP address, browser type, operating system, and session data

  • Communication Data: Messages, reviews, and support inquiries you share with us

🛠 How We Collect Information

Your data may be collected in several ways:

  • Directly: When you make a purchase, create an account, subscribe to our updates, or contact us

  • Automatically: Through cookies, analytics tools, or tracking technologies while browsing our site

  • From Third Parties: Such as payment gateways, logistics partners, or marketing platforms that assist in order fulfillment

🎯 How We Use Your Information

We use your information to:

  • Process and deliver your orders securely and efficiently

  • Provide order updates, shipping details, and customer support

  • Personalize your shopping experience and product recommendations

  • Share news, promotions, or helpful lifestyle tips (you can unsubscribe anytime)

  • Detect and prevent fraudulent or unauthorized transactions

  • Comply with legal, financial, and security obligations

🤝 Sharing Your Information

We only share your data with trusted, verified partners who help us operate smoothly:

  • Payment Processors: For secure, encrypted transactions

  • Shipping Partners: To ensure accurate and timely deliveries

  • Marketing Platforms: To share updates or personalized offers

  • Legal Authorities: Only when required by applicable law

✅ We never sell, rent, or trade your personal information — ever.

🍪 Cookies & Tracking Technologies

We use cookies and similar tools to:

  • Remember your preferences and login sessions

  • Maintain your cart and improve browsing speed

  • Analyze site activity to enhance performance

You can modify or disable cookies anytime via your browser settings.

🚫 Children’s Privacy

Lurivo Shop does not knowingly collect data from individuals under 16 years old.
If such information is identified, it will be permanently deleted from our systems.

🔐 How We Protect Your Data

We implement industry-standard security measures, including:

  • SSL encryption for all transactions

  • Secure servers and firewalls

  • Limited employee access to sensitive data

⚠️ While we take strong precautions, no system is 100% secure.
Please use strong passwords and keep your account details confidential.

🧾 Your Privacy Rights

Depending on your location, you may have the right to:

  • Access or request a copy of your personal data

  • Correct or delete your information

  • Opt out of marketing communications

  • Request data portability (where applicable)